Please read these Terms of Service ("Terms") carefully before using the Tri-Cities AI Lab website at tricitiesailab.com (the "Site") or engaging our services. By accessing the Site or contacting us about services, you agree to these Terms.

1. About Tri-Cities AI Lab

Tri-Cities AI Lab is a consulting and digital services business operated by Dustin Lifford, based in Kingsport, Tennessee, serving businesses in the Kingsport–Johnson City–Bristol metro area and beyond. We provide AI strategy, automation, web design, and related digital services to small and mid-sized businesses.

2. Use of This Website

You may use this Site for lawful purposes only. You agree not to:

Use the Site in any way that violates applicable local, state, national, or international law
Submit false or misleading information through any form on the Site
Attempt to gain unauthorized access to any part of the Site or its related systems
Use automated tools to scrape, crawl, or harvest content from the Site without written permission
Transmit spam, malware, or harmful code through the Site's contact or inquiry forms

3. Services and Engagements

Information on this Site describes the types of services we offer. All service engagements are governed by a separate written agreement (proposal, contract, or statement of work) signed by both parties. Nothing on this Site constitutes a binding offer or contract for services.

We reserve the right to decline any project or engagement at our discretion.

4. Intellectual Property

All content on this Site — including text, graphics, logos, and code — is the property of Tri-Cities AI Lab or its content suppliers and is protected by applicable copyright and intellectual property law.

You may not reproduce, distribute, or create derivative works from Site content without our prior written permission.

5. Disclaimer of Warranties

This Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

General information on this Site (including any AI-related guidance or examples) is for informational purposes only and does not constitute professional legal, financial, or technical advice for your specific situation.

6. Limitation of Liability

To the fullest extent permitted by law, Tri-Cities AI Lab and Dustin Lifford shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use this Site or our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from use of this Site shall not exceed one hundred dollars ($100).

7. Third-Party Links

This Site may contain links to third-party websites. These links are provided for convenience only. We have no control over the content of linked sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Privacy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Sullivan County, Tennessee.

10. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon posting to this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Contact us:

Email: [email protected]
Phone: (423) 967-5584
Location: Kingsport, TN (serving Kingsport, Johnson City & Bristol)